Shipping and Delivery

所有帮助主题

Can I have my order shipped to an address different from the one I registered at SIMATOR?
My tracking info says my package was delivered, but I have not received it.
What is your shipping policy?
Why didn’t I get an email about my order being shipped?

Why didn’t I get an email about my order being shipped?

Kindly have a check that your email address is spelled and formatted correctly. Then you may refer to your Spam/Junk folder to check if there is any email from SIMATOR. Also, you may visit My Orders under My Account to get more updates on your order.